Privacy Policy at Jessica the Hippo
This website is owned and published by:
Jessica the Hippo (Pty) Ltd
JA Joubert
Farm Essex
Portion 17
1380 HOEDSPRUIT
South Africa

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

General
Personal information/personal data are all kinds of information that can be attributed to you to one extent or another. When you use www.jessicahippo.com, a number of such information is collected and processed. We only collect personal data in cases where this is relevant for us, and we will only collect personal data if it is relevant for your activity at Jessica the Hippo.

When collecting, processing and using your personal data, we always comply with all relevant legal provisions.

We only keep your personal data as long as we are either under a legal obligation to do so or as long as it is relevant to the purpose for which it was collected.

Information we collect
We typically collect and process the following types of information. A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location and which pages you click on (interests). To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, telephone number, email, address and payment information. This will typically be in connection with creating a login, purchase or when registering for a team.

We collects and processes your personal data when you do the following:

• Visiting our website
• Sign up for our newsletter and other marketing e.g. on social media
• Use our contact form
• Communicates with us per e-mail or telephone

We work with the following data processors, all of whom meet the EU's requirements for the processing of personal information:

• Facebook (Marketing and statistics)
• YouTube (Marketing and Statistics)
• Mailchimp (Newsletters and Marketing)

All of the above data processors comply with the EU's requirements for the processing of personal information
We do not sell your personal data to third parties and we do not transfer your personal data to third countries.

Purpose
The information we collect is used to identify you as a user in order to deliver the product or service you have purchased from us and to deliver the services you have requested. In addition, we use the information to optimize our services and content.

Security
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise contrary to the law.

Your rights
You have the right to be informed about which personal information we process about you. You can object to the information being used at any time. You can revoke your consent to the processing of information about you at any time. You can have your personal data corrected or deleted at any time. You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer wish for us to process your personal information or for us to limit the processing of your personal information, you can send us a request to this effect to our email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data controller
The data controller for www.jessicahippo.com is JA Joubert, Farm Essex, Portion 17, 1380 HOEDSPRUIT, South Africa. Email This email address is being protected from spambots. You need JavaScript enabled to view it.

We continuously update our personal data policy, which means you will always find the latest update on this page.

Terms at Jessica the Hippo
This website is owned and published by:
Jessica the Hippo (Pty) Ltd
JA Joubert
Farm Essex
Portion 17
1380 HOEDSPRUIT
South Africa

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tours
When booking a tour to visit Jessica and the hippo's you will receive a ticket that needs to be be presented at arrival. Otherwise you will not be able to attend.

Payment is to be made via credit card or in cash at arrival.

Bank transfer can exceptionally be used, but only if it has been agreed in advance and the payment is completed at least 1 week before the visit, as we need time to process and issue a new ticket. Prepaid tickets will not be refunded if you are not able to attend.

Accommodation
When booking one of our accommodations, a deposit of 50% of the price of the stay is to be paid upon booking (100% of the price for the stay if the booking is made less than 3 months before arrival) unless otherwise agreed and stated on the invoice. If the deposit is not paid before the stated deadline, the booking will be cancelled. 

The remaining amount for the stay must be paid and received by Jessica Hippo's no later than 30 days before arrival, unless otherwise stated in the forwarded invoice. In case of late payment, Jessica Hippo reserves the right to cancel the booking and keep the deposit paid.

Cancellation of the booking must be sent by email. A handling fee equal to the paid deposit will be charged if canceled earlier than 3 months before arrival. Cancellation later than 3 months before arrival results in loss of the right to a refund.

If the conditions at the destination within a period of 14 days before arrival are of such a nature that there will be imminent danger to the customer's life or health, i.e. acts of war, natural disasters, infectious diseases, the total price of the trip is refunded. However, it will be a condition that the authorities directly advise against traveling to the area in question.

We only keep your personal data as long as we are either under a legal obligation to do so or as long as it is relevant to the purpose for which it was collected.

We continuously update our personal data policy, which means you will always find the latest update on this page.